Refunds/Cancellations

Returns & Exchanges

  • Returns/exchanges are accepted within 7 days of delivery.
  • Product must be unused, unworn, with the original box, tags and packaging.
  • Customers must share photos and videos of the received product so we can check its condition before processing the request.
  • Return/exchange pickup may be available. If pickup is unavailable, the customer must ship the product.
  • β‚Ή99 pickup fee applies to returns/exchanges. Shipping charges are non-refundable.
  • Exchange is allowed once per item for another size, colour or product of equal/higher value. Price difference must be paid.
  • Socks, polish and shoe-care accessories cannot be returned or exchanged.
  • Damaged, defective or incorrect products must be reported within 24 hours of delivery.

For assistance, contact our customer support team via Call or WhatsApp: 8511889008 between 11am to 7pm

Refunds

  • Refunds are processed after the returned product is received and inspected.
  • Refunds are processed within 10 working days after inspection.
  • Prepaid orders: refund to the original payment method.
  • Used products are not eligible for a refund.
  • For a full refund, the original box, tags, barcodes and product must be in proper condition. Missing or damaged items may result in a deduction.

Exchange Request

Click here to place an Exchange Request

Cancellation

  • Orders can be cancelled before dispatch.
  • To cancel your order, contact our customer care team via Call, WhatsApp or email.
  • Call/WhatsApp: 8511889008 (11am to 7pm)
  • Email: care@warehousestore.in
  • Once cancelled, the refund will be processed within 24–48 hours.
  • It may take 5–7 business days to reflect in your account, depending on your bank.

SHIPPING POLICY

Shipping Areas

  • We deliver across India as well as worldwide.
  • To check international serviceability, share your complete address and postal code with our customer care team. Our Team will check and update you within 24–48 hours.
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Dispatch & Delivery

  • In-stock orders are generally dispatched within 1 business day.
  • Tracking details will be shared via email or WhatsApp after dispatch, where applicable.
  • Delivery time may vary due to logistics or other external factors.

Shipping Charges

  • Shipping charges depend on your location and order size.
  • Shipping charges are non-refundable.

Delivery Issues

  • If delivery fails due to an incorrect address or details provided by the customer, any additional shipping costs will be the customer's responsibility.
  • If the product is damaged during delivery, contact us immediately so we can assist you.

Manufacturing Defects

  • Manufacturing defects must be reported within 7 days of delivery.
  • To process a defect-related refund or exchange, customers must share photos and videos of the received product for inspection.
  • The product must be unused, with all original tags, box and barcode.
  • Defect requests received after 7 days may not be accepted.

Contact Us

For any assistance, contact our customer support team:

Call/WhatsApp: 8511889008 (11am-7pm)
Email: care@warehousestore.in

Thank you for choosing Warehouse Footwear Store.